Privacy Policy
A legal disclaimer
At Petbnb, we are committed to providing a safe and reliable pet boarding experience across the United Kingdom. While we carefully match pet owners with trusted local sitters, Petbnb acts as a platform connecting owners and independent boarding homes.
We encourage all pet owners to provide accurate information regarding their pets’ health, behaviour, feeding routines, and medical needs before each booking. Petbnb is not responsible for unexpected incidents caused by undisclosed medical conditions, behavioural issues, or emergencies outside reasonable control.
By using our services, you agree to our booking, cancellation, and communication policies.
Privacy Policy
Petbnb values your privacy and takes reasonable steps to protect your personal information. When using our website or services, we may collect:
* Your name and contact information
* Pet details and boarding preferences
* Location information to help match nearby sitters
* Booking and communication records
This information is only used to:
* Arrange suitable pet boarding services
* Improve customer support and matching quality
* Provide booking updates and daily pet updates
* Maintain platform safety and trust
We do not sell or share your personal information with third parties for marketing purposes.
What we include
Our boarding services are designed to provide pets with a calm, home-style environment rather than traditional kennels. Depending on availability and your pet’s needs, we may offer:
* Pet-free boarding homes
* Daily photo and video updates
* Local sitter matching based on your location
* Clean and comfortable home environments
* Flexible communication during your pet’s stay
We work with trusted individual boarding homes across the UK to help dogs and cats feel safe, relaxed, and cared for while away from home.